Source or Sink (Upgrade)

Source or Sink is an exploration of the dynamics of customer/supplier relationships and the efficiency of supply chains. It contributes to user skill in the organisation and use of customer/supplier networks, and also in team working and problem-solving skill development. Source or sink can lead to organisational efficiency savings by comparing the relative efficiency of different network forms and compositions.

Source or Sink develops skills in consultative management and focuses on communication system development within an organisational context. It can also be applied to new business structures where the development of efficient and effective networks are demanded.

Training Outcomes:

• Understanding the dynamics of the customer/supplier networks.
• Awareness of the need for communication and mutual support in the customer/supplier networks.
• Reinforcement of the need to avoid isolating individuals or operational units.
• Ability to diagnose problems and recommend appropriate solutions in these networks.

Some Appropriate Business Training Contexts:

• Where customer/supplier relationships need increased efficiency.
• Where employees need to take increased responsibility for customer relations.
• Where the dynamics of the business networks need to be demonstrated.
• Where customer-focused teamwork is seen to be valuable.
• Where network problems need to be explored and resolved.